1.Upon items being returned
seller's commitments
Buyer choose to send the condemned items, after seller receive the items returned and make sure that it is the quality problem, the defective item will be refunded or exchanged as buyer requested.Seller will pay the postage as well, Return shipping fee reimbursement is 1- 35% of the defective item's price up to a maximum of $40.
Buyer should offer :
(1) return for exchange
.photos of the shipping receipt (the return shipping fee reimbursement will be processed according to the receipt)
.products that need return for exchange
(2) return for refund
.photos of the shipping receipt(the return shipping fee reimbursement will be processed according to the receipt)
.original package
.all the products in the package
2.Buyer unwill to return items
seller's commitments
seller can afford 1- 35% of the defective part's price up to a maximum of $20 as compensation (depend on the extent of damage)
buyer should offer
certificate to prove the problem,such as :
.photos or video of our original package
.photos or video of the defective products
.The photos, video or screenshot showing the mal-function of the defective item(s)
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